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Velvet Clinics complaint handling

Velvet Clinics strives to perform its treatments to the complete satisfaction of its clients. It is very important to us that you are satisfied with the treatment.

If it still happens that you are not satisfied with the treatment or that it has unexpectedly turned out to be slightly different than what you had expected, we would like to hear from you. You can always contact us by telephone to discuss your complaint. You can also make your complaint known via email. We will contact you as soon as possible to find a solution with you.

Velvet Clinics will always try to resolve the complaint with you, however, should this unexpectedly fail to your satisfaction, you can file your complaint with Klachtenportaal Zorg. They will then provide independent mediation.

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